If you are unable to find your answer here in our Knoweldge Base the best way to reach us is via email.
You can email us directly or submit a ticket at the top of the main support page.
Our direct email is firstname.lastname@example.org.
Please see below how to submit a ticket from our support page (support.beatport.com)
You should receive a confirmation that we have received your email, if you do not please check your spam/junk email and add a rule or filter to accept all emails from email@example.com.