You can check the current status of your Hype subscription by logging into the customer account used to pay for it here: gethype.beatport.com.
If your are showing an option to subscribe, this means that your label was unsubscribed at some point. You will need to subscribe again.
If your subscription is still active and your content was released in a Hype eligible genre within the past 365 days, please reach out to support@beatport.com for further assistance.