The procedure to redeem Traktor Play codes recently changed.
Codes are no longer entered on the website.
You'll need to download the Native Instruments app and follow these instructions:
- Visit the Native Instruments website and download the Native Access app for your OS (Mac/Windows) - https://www.native-instruments.com/pages/native-access.
- Once the app is downloaded and installed, open the app and login/sign up for your Native account.
- Once logged in, navigate to the "Add Serial" tab in the bottom left corner of the app homepage.
- Enter your Traktor Play promo code, then select Add Serial at the bottom right to apply the code to your account.
- Your Traktor Play software should now be available in both the "Home" and “Library” tabs in the Native app.
- Click “Install” under Traktor Play 4 and finish installation of the DJ software.
If you have any trouble with the Native Instruments app downloading process, please reach out to Native Instruments Support team for assistance. If you have any trouble applying the code after following these instructions, please reach out to support@beatport.com with a screen recording, so we can get an idea of what is causing the issue.