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  1. Beatport Customer Support
  2. Beatport FAQs

Beatport FAQs

Beatport Store

  • Terms and Conditions
  • How do I re-download a track?
  • Why is the 'Download Selected' feature not working?
  • How do I customize the file naming structure when downloading tracks?
  • Why do I get an error page when trying to download selected tracks at once?
  • Why do my Download buttons not work?
See all 35 articles

Beatport Streaming

  • How can I organize my offline locker?
  • Will my offline locker be deleted if I cancel my subscription?
  • Why can't I access Beatport in my DJ software?
  • In what countries is Beatport Streaming available?
  • How do I connect to Beatport Streaming from Pioneer’s WeDJ?
  • How do I create a playlist?
See all 14 articles

Beatport Mobile

  • How do I provide feedback about the app?
  • How do I update my app?
  • Why do preorder tracks only play a 2 min preview?
  • Why can’t I add preview tracks to my playlist?
  • How do I add tracks to my cart?
  • How do I update my account settings?
See all 8 articles

Beatport HYPE

  • What is Beatport Hype?
  • Who is eligible for Hype?
  • What do you get by enrolling into Hype?
  • How can I enroll my label in Hype?
  • I am subscribed, but my releases are not Hype eligible. What can I do?
  • Will subscribing to Hype make my entire back catalog eligible?
See all 18 articles

New Features

  • New 'Add to Playlist' Button
  • Playlist Purchasing
  • Public + Shareable Playlists
  • Duplicate Track Detection
  • Reorder Tracks in a Playlist
  • Upgrading Purchased tracks from MP3 to Lossless (Beatport Store Only)
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